Shipping policy
At Vetare, we are committed to providing a dependable, efficient, and transparent shipping experience. We understand that timely delivery plays an important role in customer satisfaction, and we work diligently to ensure every order is processed and delivered with care.
This Shipping Policy outlines our order processing procedures, delivery estimates, shipping coverage, tracking information, and customer responsibilities.
Order Processing
All orders are processed within 1–2 business days, excluding weekends and public holidays.
Once an order is successfully placed, our fulfillment team begins preparing it for shipment. Orders are carefully reviewed, packed, and inspected before dispatch to help ensure accuracy and quality.
During periods of high demand, promotional events, or holidays, processing times may occasionally be extended. If significant delays occur, customers will be notified whenever possible.
Daily Processing Cut-Off Time
Orders placed before 4:00 PM (EST) on business days are generally processed on the same day.
Orders received after the cut-off time will begin processing on the following business day.
Estimated Delivery Time
Most orders are delivered within 3–4 business days after shipment.
Estimated timeline:
• Processing Time: 1–2 Business Days
• Shipping Time: 3–4 Business Days
• Total Estimated Delivery Time: 4–6 Business Days
Please note that delivery estimates are provided as general guidelines and are not guaranteed.
Shipping Fees
Vetare proudly offers Free Standard Shipping on all orders shipped within the United States.
There are no minimum purchase requirements to qualify for free shipping.
Shipping Locations
Currently, Vetare ships exclusively within the United States.
At this time, international shipping services are not available.
We may expand our shipping destinations in the future as our operations continue to grow.
Shipment Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and shipment details.
Tracking information may take up to 24 hours to become active after the package has been accepted by the shipping carrier.
Customers may monitor shipment progress using the tracking information provided.
Shipping Address Accuracy
Customers are responsible for ensuring that all shipping information entered during checkout is complete and accurate.
If you discover an error in your shipping address, please contact us within 12 hours of placing your order.
Although modifications cannot be guaranteed once processing begins, our support team will make every reasonable effort to assist.
Vetare is not responsible for delays, delivery failures, or additional costs resulting from inaccurate customer-provided shipping information.
Lost, Delayed, or Missing Packages
If your package is delayed, lost, or marked as delivered but cannot be located, please contact our support team as soon as possible.
We will:
• Work directly with the shipping carrier
• Assist with shipment investigations
• Help locate missing packages
• Provide support throughout the resolution process
Customer satisfaction remains our priority throughout every stage of the investigation.
Delivery Delays
Unexpected delivery delays may occasionally occur due to factors beyond our control, including:
• Severe weather conditions
• Transportation disruptions
• Carrier operational issues
• Public holidays
• High seasonal demand
• Natural disasters
• Government restrictions or emergencies
While we cannot guarantee carrier performance, we are committed to assisting customers whenever shipping issues arise.
Damaged Deliveries
If your order arrives damaged, please contact us within 5 days of delivery.
To assist with the review process, please provide:
• Order number
• Clear photographs of the damaged product
• Photographs of the shipping packaging
After evaluating the claim, we may provide:
• A replacement product
• Store credit
• Partial refund
• Full refund
Depending on the circumstances.
Undeliverable Shipments
Packages returned due to incorrect shipping information, refusal by the recipient, or unsuccessful delivery attempts may require additional shipping charges before reshipment can occur.
Contact Us
If you have any questions regarding shipping, delivery, or tracking information, please contact us.
Vetare
Email: info@vetare.shop
Phone: +1 (332) 465-3687
Address: 3 Raydon Ln, Houston, TX 77024, United States