Shipping policy

At Vetare, we are dedicated to delivering your orders as quickly and reliably as possible. We offer Free Shipping on all orders shipped within the United States. This Shipping Policy outlines our order processing, transit times, shipping rates, and tracking procedures for purchases made on our website.

1. Shipping Destinations & Rates

  • Shipping Destination: We ship to all valid addresses within the United States (Domestic Shipping).

  • Shipping Cost: 100% FREE SHIPPING on all domestic orders, with no minimum purchase required and no hidden fees at checkout.

2. Order Processing & Transit Times

We process orders on standard business days, Monday through Friday (excluding federal holidays).

  • Order Cutoff Time: 5:00 PM (EST - Eastern Standard Time)

    (Orders placed after 5:00 PM EST will begin processing on the next business day).

  • Handling / Processing Time: 1 to 2 Business Days (Monday – Friday)

  • Transit / Shipping Time: 3 to 5 Business Days (Monday – Friday)

  • Total Estimated Delivery Time: 4 to 7 Business Days

3. Order Tracking

Once your order has been packed and dispatched, you will receive an automated Shipping Confirmation Email containing your assigned carrier (e.g., USPS, FedEx, UPS) and a tracking number.

  • Please allow 24 to 48 hours for tracking information to update on the carrier’s system after receiving your shipping confirmation.

  • You can track your package directly on the carrier’s official website using the provided tracking number.

4. Address Changes & Order Modifications

If you need to update your shipping address or modify your order, please contact us immediately at support@vetare.shop within 24 hours of placing your order.

Once an order has been processed or dispatched from our fulfillment center, we are unable to change the delivery address or modify order details.

5. Delays, Lost, or Stolen Packages

  • Shipping Delays: While we strive to meet delivery estimates, unexpected carrier delays, severe weather, or high-volume holiday seasons may occasionally cause minor delivery postponements.

  • Lost or Damaged Items: If your package arrives damaged, or if tracking shows delivered but you have not received it, please check with household members or neighbors first. If the package remains missing, contact us at support@vetare.shop with your order number so we can assist you in filing a claim or sending a replacement.

6. Contact Information

For any questions, concerns, or inquiries regarding your order shipment, please reach out to our customer support team:

  • Store Name: Vetare

  • Email: support@vetare.shop

  • Phone: +1 469-246-6072

  • Address: 808 E 47th St, San Angelo, TX 76903, USA

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)