Refund policy

Effective Date: October 23, 2026

At Vetare, customer satisfaction is important to us. We want you to feel confident when shopping at Vetare.shop. This Return and Refund Policy explains our return eligibility requirements, how to request a return, refund processing times, and how we handle damaged, defective, or incorrect items.

1. 30-Day Return Policy

Vetare offers a 30-day return period. Customers may request a return within 30 days of the date their order is delivered.

To qualify for a return, items must meet the following conditions:

  • Items must be unused and in their original condition.

  • Items should be returned in their original packaging, including accessories and components where applicable.

  • Customers must provide proof of purchase, such as an order confirmation or order number.

  • The return request must be submitted within 30 days of delivery.

Returns that do not meet these conditions may be ineligible for a refund. All return requests are subject to review under this policy.

2. Items Not Eligible for Return

Certain items may not be eligible for return, including:

  • Items marked as final sale or non-returnable at the time of purchase.

  • Gift cards.

  • Personalized or custom-made products that cannot reasonably be resold.

  • Items that have been used, damaged after delivery due to improper handling, or altered by the customer.

This section does not limit any rights customers may have under applicable law.

3. How to Request a Return

To request a return, contact our customer support team at support@vetare.shop within 30 days of delivery.

Please include the following information:

  • Your full name.

  • Your order number.

  • The item you wish to return.

  • The reason for the return.

  • Photos, if the item arrived damaged, defective, or incorrect.

Our team will review your request and provide return instructions if the return is approved. Please do not send items back before receiving instructions from our support team, as an unauthorized return may delay processing.

4. Return Shipping Costs

Unless an item arrives damaged, defective, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

If the return is due to an error on our part or an item arrives damaged or defective, please contact us before returning the item. We will review the situation and explain the appropriate return arrangements.

Original shipping charges, if any, may be non-refundable unless otherwise required by applicable law or stated in the return approval.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact support@vetare.shop as soon as possible.

Include your order number, a description of the issue, and clear photographs when available. We will review the information and explain the available options, which may include a replacement, return, or refund, depending on the circumstances.

Please retain the item and its packaging until our support team provides further instructions.

6. Refund Eligibility and Approval

Once your return request has been approved and the returned item has been received and inspected, we will notify you whether the refund is approved.

If approved, the refund will generally be issued to the original payment method used for the purchase. Refunds are subject to the payment provider's processing procedures.

Items that do not meet the eligibility requirements may be denied a refund, subject to applicable consumer protection laws.

7. Refund Processing Time

After a refund is approved, please allow 5–10 business days for the refund to be processed.

The time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider. Additional processing time may be required by your financial institution.

The 5–10 business-day period refers to refund processing after approval; it does not include the time required to ship a return back to us or inspect the returned item.

If you have not received your refund after the stated period, please contact us at support@vetare.shop with your order number.

8. Exchanges

If you would like to exchange an item, contact our support team at support@vetare.shop. Exchange availability depends on product availability and the circumstances of the request.

If an exchange cannot be arranged, our team will explain any applicable return and refund options.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support@vetare.shop and provide your order number.

We will make reasonable efforts to assist with cancellation requests before an order is shipped. Once an order has been dispatched, cancellation may no longer be possible, and the item may need to be handled under this Return and Refund Policy.

Any eligible refund will be processed according to the applicable refund procedures.

10. Contact Information

For questions about returns, refunds, exchanges, or damaged and incorrect items, please contact us using the details below.

Store Name: Vetare

Website: https://vetare.shop

Email: support@vetare.shop

Phone: +1 (469) 246-6072

Business Address: 808 E 47th St, San Angelo, Texas 76903, USA

Please include your order number when contacting us about an existing purchase so we can assist you efficiently.

11. Policy Updates

Vetare may update this Return and Refund Policy from time to time to reflect changes in our business practices or return procedures. Updates will be published on this page with the applicable effective date.

We encourage customers to review this policy before making a purchase.

Thank you for shopping with Vetare. We appreciate your trust and are committed to providing clear information and helpful customer support.