Refund policy
At Vetare, customer satisfaction is our top priority. We are committed to providing quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to help through a fair, transparent, and customer-friendly return process.
Please review the information below carefully before requesting a return, exchange, or refund.
30-Day Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return:
• The product must be unused and in its original condition
• The item must be returned in its original packaging
• All included accessories, manuals, and components must be included
• Proof of purchase or order confirmation must be provided
Products that do not meet these requirements may not qualify for a refund.
Non-Returnable Products
The following items are generally not eligible for return or refund:
• Final Sale products
• Gift Cards
• Personalized or custom-made items
• Products showing signs of use
• Products damaged due to misuse, negligence, or improper handling
• Products returned without original packaging
• Products returned after the return period has expired
Return Authorization Process
Before returning any item, customers must first contact our support team for return authorization.
Contact Information:
Email: info@vetare.shop
Phone: +1 (332) 465-3687
Returns submitted without prior authorization may be refused or delayed.
Return Shipping Costs
Unless the item is damaged, defective, or incorrect:
• Customers are responsible for return shipping expenses
• Original shipping fees are non-refundable
• A trackable shipping method is strongly recommended
Vetare cannot be held responsible for returned packages that are lost or damaged during transit.
Return Address
Vetare
3 Raydon Ln
Houston, TX 77024
United States
Damaged, Defective, or Incorrect Items
Although we carefully inspect products before shipment, issues can occasionally occur.
If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery.
To help us review your claim, please provide:
• Your order number
• Clear photos of the product
• Photos of the shipping packaging
Following review, we may offer:
• Replacement product
• Store credit
• Partial refund
• Full refund
• Another suitable resolution
Depending on the circumstances.
Return Inspection Procedure
All returned products are inspected upon arrival.
Our review process may include verification of:
• Product condition
• Return eligibility
• Proof of purchase
• Compliance with return requirements
Customers will be notified regarding the approval or denial of their refund request once the inspection is complete.
Refund Processing
Approved refunds will be issued to the original payment method used during checkout.
Most refunds are processed within 5–10 business days following approval.
Please note that actual posting times may vary depending on your bank, credit card company, or payment provider.
Missing or Delayed Refunds
If you have not received your refund:
• Verify your bank account
• Contact your payment provider
• Contact your credit card company
• Contact your financial institution
Financial institutions sometimes require additional processing time before funds become visible.
If the issue remains unresolved, please contact our support team.
Exchanges
Exchanges are available only for products that arrive:
• Damaged
• Defective
• Incorrect
Customers must contact Vetare before returning any product for exchange.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this period, orders may already be processed or shipped and cannot be canceled.
If an order has already shipped, customers may utilize the standard return procedure after delivery.
Chargebacks and Payment Disputes
Customers are encouraged to contact Vetare directly before initiating a chargeback or payment dispute.
Most concerns can be resolved quickly and professionally through our customer support team.
Policy Updates
Vetare reserves the right to modify, update, or replace this Refund Policy at any time without prior notice.
Changes become effective immediately upon publication on this page.
Contact Us
If you have any questions regarding this Refund Policy, please contact us.
Vetare
Email: info@vetare.shop
Phone: +1 (332) 465-3687
Address: 3 Raydon Ln, Houston, TX 77024, United States