Frequently Asked Questions (FAQ)
1. Ordering & Payments
Q: What payment methods do you accept?
A: We accept all major cards including Visa, Mastercard, Maestro, American Express, JCB, Visa Electron, Discover, and Diners Club.
Q: How do I know if my order was successful?
A: Once you place an order, you will receive an immediate Order Confirmation Email containing your order summary and receipt.
Q: Can I modify or cancel my order after placing it?
A: Yes, you can request order modifications or cancellations within 24 hours of placing your order by emailing support@vetare.shop. Once an order is processed, it cannot be canceled.
2. Shipping & Delivery
Q: Do you charge for shipping?
A: No! We offer 100% Free Shipping on all orders shipped within the United States.
Q: Where do you ship to?
A: We currently ship to all physical addresses within the United States.
Q: What are your processing and delivery times?
Order Cutoff Time: 5:00 PM (EST)
Handling / Processing Time: 1 to 2 Business Days (Mon – Fri)
Transit / Shipping Time: 3 to 5 Business Days (Mon – Fri)
Total Estimated Delivery Time: 4 to 7 Business Days
Q: How can I track my shipment?
A: Once your order ships, we will send you a Shipping Confirmation Email with a carrier tracking number (USPS, FedEx, or UPS). Please allow 24–48 hours for tracking details to update.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. You have 30 days after receiving your item to request a return. Items must be unused, in original packaging, and with tags attached.
Q: Are there any restocking fees?
A: No, we do not charge any restocking fees.
Q: Who pays for return shipping?
Defective, Damaged, or Wrong Item: Vetare covers all return shipping costs.
Change of Mind / Customer Remorse: The customer is responsible for the return shipping costs.
Q: How long does it take to receive my refund?
A: Approved refunds are processed back to your original payment method within 5 to 10 business days after inspection.
4. Product & Customer Support
Q: What should I do if my package arrives damaged?
A: Please inspect your order upon arrival. If damaged, send photos/videos with your order number to support@vetare.shop for a free replacement or refund.
Q: How can I contact customer support?
Store Name: Vetare
Email: support@vetare.shop
Phone: +1 469-246-6072
Address: 808 E 47th St, San Angelo, TX 76903, USA
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)