Privacy policy

Effective Date: October 23, 2026

At Vetare (“we,” “our,” or “us”), accessible through https://vetare.shop, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, contact our support team, or otherwise interact with our services.

By using our website, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable law.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide

When you place an order, contact us, or interact with our website, we may collect information such as:

  • Name and contact details, including email address and phone number.

  • Billing and shipping addresses.

  • Order details, including products purchased, order history, and transaction-related information.

  • Customer service messages and information you provide when requesting assistance.

  • Other information you voluntarily submit through our website.

Payment Information

Payments are processed through the payment providers made available at checkout. We may receive transaction-related information, such as payment status and transaction identifiers, to manage orders and refunds.

Your payment card details are generally handled by the applicable payment provider in accordance with its own privacy and security practices. We do not intend to store full payment card numbers or security codes on our own systems.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address and general device information.

  • Browser type, operating system, and device identifiers.

  • Pages viewed, links clicked, and interactions with our website.

  • Referring websites and approximate usage information.

  • Cookies and similar technologies used to support website functionality and performance.

2. How We Use Personal Information

We may use personal information for the following purposes:

  • Order Fulfillment: To process purchases, arrange shipping, provide tracking information, and manage returns or refunds.

  • Customer Support: To respond to questions, resolve order issues, and communicate with customers.

  • Payments and Security: To process transactions, verify orders, prevent fraud, and protect our website and customers.

  • Website Operations: To maintain, troubleshoot, and improve our website, products, and services.

  • Communications: To send order confirmations, shipping updates, policy notices, and other service-related messages.

  • Marketing: Where permitted by law and in accordance with applicable consent requirements, to send promotional communications or provide relevant advertising.

  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and legitimate requests from authorities.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to remember preferences, maintain shopping cart functionality, understand website usage, improve performance, and support advertising where applicable.

You may be able to manage cookies through your browser settings or any privacy controls made available on our website. Disabling certain cookies may affect website features, including parts of the shopping or checkout experience.

Where required by law, we will seek consent before using non-essential cookies or similar technologies.

4. How We Share Personal Information

We do not sell personal information to third parties in exchange for money. We may share personal information with the following categories of recipients when reasonably necessary for the purposes described in this policy:

  • Shopify and Service Providers: To operate our online store, host our website, provide customer support tools, and maintain business systems.

  • Payment Providers: To authorize and process payments, refunds, and related transactions.

  • Shipping and Fulfillment Providers: To prepare, ship, track, and deliver customer orders.

  • Analytics and Advertising Providers: To understand website performance and support advertising activities where applicable and permitted.

  • Professional Advisers: Such as legal, accounting, or other advisers who assist us with our business.

  • Legal and Regulatory Authorities: When disclosure is required by law or is reasonably necessary to protect our rights, customers, or website.

  • Business Transaction Parties: In connection with a proposed or completed merger, sale, restructuring, or transfer of business assets, subject to applicable legal requirements.

These recipients may process information according to their own responsibilities, contracts, and privacy policies.

5. Shopify and Third-Party Services

Our online store is powered by Shopify, which provides technology and services that help us operate our store and process customer orders.

Information submitted through our website may be processed by Shopify and other service providers involved in website hosting, checkout, payment processing, shipping, analytics, or customer support.

Third-party services may have their own privacy policies and practices. We encourage customers to review the applicable policies of those providers when interacting with their services.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal requirements. When information is no longer reasonably necessary, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should use secure devices, protect their account credentials, and contact us if they suspect unauthorized activity involving an order or their personal information.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate personal information.

  • Request deletion of personal information, subject to applicable exceptions.

  • Request a copy of certain personal information in a portable format, where applicable.

  • Opt out of certain marketing communications.

  • Exercise applicable rights relating to targeted advertising or the sale or sharing of personal information, where such rights apply.

  • Withdraw consent where processing is based on consent.

To submit a privacy request, contact us using the details in the Contact Information section. We may need to verify your identity before responding. We will handle requests in accordance with applicable law.

You can unsubscribe from promotional emails by using the unsubscribe link provided in those messages. Even if you opt out of marketing, we may still send essential transactional or service-related communications, such as order confirmations and shipping updates.

9. Children's Privacy

Our website is intended for a general shopping audience and is not directed to children who are below the age at which they can lawfully provide personal information without parental consent under applicable law.

We do not knowingly collect personal information from children in circumstances where doing so is prohibited by law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

10. International Data Processing

Depending on where you are located and which service providers support our store, your personal information may be processed or stored in countries other than your own.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information receive the necessary protections.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of websites we do not operate.

If you follow a third-party link, we recommend reviewing the privacy policy of that website before submitting personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal requirements.

Any updated version will be published on this page with a revised effective date where applicable. We encourage you to review this policy periodically to remain informed about how we handle personal information.

13. Contact Information

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us:

Store Name: Vetare

Website: https://vetare.shop

Email: support@vetare.shop

Phone: +1 (469) 246-6072

Business Address: 808 E 47th St, San Angelo, Texas 76903, USA

Please include sufficient information for us to understand and respond to your request. Do not send payment card numbers, passwords, or other sensitive authentication information by email.

Thank you for trusting Vetare with your shopping experience.